EXCEPTIONAL COMMITMENT OF AFTER SALES TEAM TOWARDS ACHIEVING EXCELLENCE IN CUSTOMER CARE
RELENTLESS EFFORTS TO SET BEST IN THE BUSINESS STANDARDS
KUWAIT: In recognition of its outstanding continuous performance over eight years in a row, Toyota Motor Corporation recognized Mohamed Naser Al Sayer and Sons (MNSS) one of the Al Sayer Group Holding Companies as an appreciation of the impressive successes and continuous outstanding achievements, by bestowing ‘Outstanding Customer Service Award’ for the 8th consecutive year during a special ceremony held at The Convention Centre, Shuwaikh.
The event was attended by Yoshiro Nobe General Manager, Overseas Service Division, Masayuki Fukumori Project General Manager, Field Operations in the presence of Mubarak Naser Al Sayer Chief Executive Officer, Paul Reynolds Chief Operating Officer, Ibrahim Al-Fouzan Business Director Group Service Division along with Management Officials from MNSS.
Crediting Mohamed Naser Al Sayer on this achievement Yoshiro Nobe General Manager, Overseas Service Division said “Everybody has successfully worked under the leadership of Mr. Mubarak Naser Al Sayer towards this outstanding achievement, dedicated to accomplish the desired group goals and the best results to reflect the success of the strategy by providing excellent customer service.
MNSS has firmly rooted KAIZEN culture which is TOYOTA’s DNA everywhere and has learned a lot of them. We believe that you will keep providing the best service to customers in Kuwait, exceeding their expectations to stay one of the most recognized distributors in the world. Wish for you growing success.”
On this occasion Mubarak Naser Al Sayer, CEO Al Sayer Group said “Today we marked yet another milestone in the history of Al Sayer Group and MNSS. Eight times in a row we have won the Outstanding Customer Service Award from Toyota Motor Corporation, which also puts us among the top 7 distributors in the World. This is a testimony of our strong and consistent team efforts towards building a true culture of customer care. Congratulations to Group Service and Spare Parts team members for your direct and indirect contributions for this remarkable achievement”.
According to Paul Reynolds COO Al Sayer Group “Customer satisfaction influence potentially constitutes to be a vital element for successful aftersales operations, hence immense focus in this area goes into winning this Award. Not just to win it, but because by winning we are also contributing in a major way to achieve best results for Al Sayer Group in the region by working hard to run a sustainable business. He also reminded the importance and strength of Customer Care skills in the present competitive market.”
Ibrahim Al Fouzan, Business Director, Group Service Division said “This year MNSS achieved the highest rating among other Toyota Distributors across the globe. So I would like use this opportunity to congratulate all our team members from service & parts Division for their hard work and commitment. I also appreciate our central functions including Technical & Warranty Department, Customer Relation Department, Technical Training Department & Field Operations for their valuable contribution for this remarkable achievement.”
For Al Sayer Group business units, 2016 is the year to push the boundaries of customer service. It is the year to transform customer service and imbibe values of guest hospitality, considering every customer as a guest and making them feel at home while visiting any Al Sayer facility. Board of Directors and Management has encouraged all employees of the Group to work towards building a culture of hospitality within all the divisions and